Cisco webex system requirements

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Use this information to learn about the supported applications that work with Webex services. For the Webex App and Control Hub, we've listed the system requirements for running these on the supported platforms.

System Requirements

Review these system requirements to verify that you can use Webex App on your computer, mobile device, or web browser.

The performance of Webex App may also be influenced by other factors, for example: network connectivity or other applications on your devices. For more information on our support policy, see Webex App support policy

These requirements are continuously reviewed and may be revised.

Ensure that your system time is correct, as this may impact you joining meetings or calls.

• Windows recommended minimum system requirements
  • Windows Server 2016.
  • Windows 10 and later. Make sure your drivers are up-to-date. For further information on the latest drivers for some graphic products, see the following:
    • How to find the latest compatible for an AMD graphics product
    • NVIDIA driver downloads
    • Intel downloads for graphics drivers

    For Windows 10 or later N editions, you must install the Media Feature Pack. For installation instructions, see Media Feature Pack list for Windows N editions.

    • Reactions in a scheduled Webex Meeting or Personal Room meeting.
      • Operating System—Windows 10 version 10.0.17763 or later
      • Processor—four physical cores or more
      • Memory—4 GB or more of RAM

      If you're in a VDI environment, make sure you're using a supported platform for virtual backgrounds. See the VDI Release Notes for more information.

      • Intel Core i3, i5, or i7 4000 series or higher
      • AMD Ryzen 5, 7, 9, or higher
      • 8 GB or more of RAM
      • 2 GB or more of VRAM for dedicated GPUs
      • MacOS 10.15 and later on a supported Mac. .
      • M1 chip or Intel CPU-based (4 GB of RAM minimum recommended).
      • Some features require additional system requirements:
        • Reactions in a scheduled Webex Meeting or Personal Room meeting.
          • Processor:
            • Intel Core i5 6000 series dual-core processor or higher
            • Intel Core i7 5000 series dual-core processor or higher
            • Intel Core i7 quad-core processor or higher
            • Intel Core i9 dual-core processor or higher
            • Intel Xeon dual-core processor or higher
            • Intel Core m3 7000 series dual-core processor or higher
            • Other Intel processors: six cores or higher
            • Non-Intel processors: eight cores or higher
            • If you're in a VDI environment, make sure you're using a supported platform for virtual backgrounds. See the VDI Release Notes for more information.
            • Processor:
              • Intel Core i7 4000 series quad-core or higher processor
              • Intel Core i7 5000 series dual-core processor or higher
              • Intel Core i5 6000 series dual-core processor or higher
              • We support the two latest major releases of iOS and iPadOS. iOS 16 and later and iPadOS 16 and later.
              • Some features require additional requirements:
                • Virtual or blurred background in calls and meetings
                  • iPhone 7 or later
                  • iPad Pro and later
                  • iPad mini (5th generation) and later
                  • iPad Air (3rd generation) and later
                  • iOS 16.5 or later
                  • iPadOS 16.5 or later
                  • We support the four latest major releases of Android OS. Android 10 or later
                  • 3GB of RAM required
                  • On November 1, 2023, Android 9 reaches end of support.
                  • Some features require additional system requirements:
                    • Virtual or blurred background in calls and meetings
                      • Processor:
                        • Snapdragon 845
                        • Samsung Exynos 9810
                        • Equivalent processors with eight or more cores

                        You can use the meetings and free calling (Call on Webex) features from Webex App for Web using Firefox, Chrome, Safari, and Microsoft Edge only.

                        • Core requirements: Intel Dual-Core CPU 2.XX GHz or AMD processor (4 GB of RAM minimum recommended)
                        • Display Protocols: x11 and Wayland.
                        • Desktop environment/Window Manager: GNOME/Mutter and KDE/KWin recommended.

                        Support Policy

                        Webex App is proactively tested against versions of supported platform operating systems (OS): Windows, Mac, iOS, and Android. Compatibility and support for new OS versions is being provided in the following manner:

                        Compatibility—We proactively monitor upcoming OS versions and validate Webex App for compatibility with OS Beta releases. Our best effort is made to address any blocking issues or incompatibilities discovered during testing. Example: iOS 16 is planned to be released in September 2022. The current version of Webex App for iOS is validated for compatibility with iOS 16 Beta versions. If blocking issues are discovered, they're fixed and released in an updated version of Webex App for iOS before the iOS 16 GA release date. If no blocking issues are discovered, the current Webex App version is considered compatible with iOS 16.

                        Fixes are incorporated as per the Cisco support and maintenance policy.

                        We recommend that you use the latest desktop version of Google Chrome, Microsoft Edge, or Mozilla Firefox to access Control Hub. Other browsers may produce unexpected results.

                        Control Hub doesn't support Internet Explorer.

                        Safari browsers may run into some problems when configuring Webex Meeting sites in Control Hub. We recommend that you use Google Chrome to avoid those problems.

                        Control Hub is not designed for mobile devices.

                        Control Hub supports Microsoft Edge Version 79.0.309.71 (Official build) (64-bit) and later.